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A Day in the Life of a Dutch New Grad @ Google Dublin
April 19, 2013
As part of our ‘A Day in the Life of a New Grad @ Google Dublin’ series we’re highlighting the work of 8 Googlers in our
Google Dublin Office
who joined soon after graduating! Today we’re featuring one of our Dutch Googlers, Janna, to give you an inside look into the Associate Account Strategist, Global Customer Services role. If you’re interested in applying for an SMB Sales/Services position, check out our open opportunities at the bottom of this post.
Tell us about your path to Google.
I grew up in Holland, where I did a Bachelors degree in Social Sciences. I then went to the London School of Economics (LSE) where I completed a masters in Organizational and Social Psychology. Upon graduation I spent a year working in sales and marketing in London. One day I received an email from a fellow LSE graduate who told me that Google was hiring. I applied - thinking that at the very least I’d get some good interview experience - and two months later I moved to Google’s EMEA (Europe, the Middle East and Africa) HQ in Dublin!
How do you explain to your grandmother what you do at Google?
I’ve tried that before! My core job is to support AdWords advertisers - well in my case, Dutch speaking advertisers. So I help them via email, phone and chat to develop good advertising strategies and to solve any problems they may run into.
In addition, I fulfill several roles on the team. For example, I’m responsible for the content on the Dutch AdWords Help Center. It is my job to make sure that all articles posted are up to date and correct. I also evaluate and monitor the customer-interactions of some of my colleagues to ensure they meet Google standards. Every few quarters we change roles within the team, so that everyone has the chance to learn new skills.
Lots to learn, it seems?
No day is the same! This quarter I have been selected for a 50% rotation which I am really excited about. This means that I will spend half of my time with a different team within the organization to gain new experiences. I joined the Staffing Team. This team falls under the People Operations Group and is responsible for hiring the next generation of Googlers into the organisation. During my rotation, I’ll be developing my project management skills and I’m looking into creating some impactful process improvements for them.
So you’re keeping busy?
Yes, believe it or not, in between our regular foosball competitions we do actually get some work done in the end! And now that we have a miniature golf course on our floor, there’s yet another opportunity for me to broaden my skills set!
Interested in working for Google Dublin? Check out our
new grad positions
today and apply!
EEA work authorization is required for roles supporting EEA markets.
Posted by Janna Walvoort, Global Customer Services.
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